Privacy Policy

At Urban Park Systems Pty Ltd, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This policy outlines how we collect, use, and protect your information when you use our online platform and services related to parking system design, technical documentation, and digital guides.

Information We Collect

We collect personal information that you voluntarily provide to us when engaging with our services or contacting us. This may include:

• Your name, postal address, and contact details.
• Information related to your enquiries or requests for consultation and documentation services.
• Any technical data or content you submit in relation to our parking management solutions.

We may also collect non-personal information automatically through your use of our website, such as device information, IP addresses, and anonymized usage patterns to improve our services.

How We Use Your Information

Your information is used solely for the purposes of providing, improving, and supporting our parking management solutions and related services. Specifically, we may use your data to:

• Respond to your enquiries and provide customer support.
• Deliver and customize technical documentation and digital guides.
• Enhance and develop new services based on usage data.
• Comply with legal obligations and protect our rights.

Legal Basis for Processing

Urban Park Systems processes your personal data in accordance with applicable laws, including the GDPR where relevant. Our lawful basis for processing your data includes:

• Performance of a contract or provision of services you have requested.
• Compliance with legal obligations.
• Our legitimate interests in managing and improving our services, provided this does not override your rights.
• Your consent, where required, in specific cases.

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may disclose your information to trusted service providers who assist us in delivering our services, such as IT maintenance and data hosting. All such partners are contractually obligated to maintain confidentiality and comply with data protection laws.

We may also disclose personal information to comply with legal requirements or to protect the rights, property, or safety of Urban Park Systems, our clients, or others.

Data Security

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, alteration, or disclosure. Access to your information is restricted to authorized personnel only.

Data Retention

Your personal information is retained only for as long as necessary to fulfill the purposes described in this policy or as required by law. After this period, your data will be securely deleted or anonymized.

Your Rights

Under applicable privacy laws, including the GDPR, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, subject to legal and contractual obligations.
• Restrict or object to certain processing activities.
• Request the transfer of your data to another service provider.
• Withdraw consent where processing is based on your consent.

To exercise these rights or for any privacy-related inquiries, please contact us at our physical address below.

International Transfers

Where personal data is transferred outside Australia, we ensure appropriate safeguards are in place to protect your privacy in compliance with applicable laws.

Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children without parental consent.

Updates to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or services. Updated versions will be posted on our online platform with the revision date clearly indicated.

Contact Information

If you have questions or concerns about this privacy policy or data handling practices at Urban Park Systems Pty Ltd, you may contact us at: